All orders are processed in the order that they are received. Current order processing time is 1-2 business days. After your order is shipped, arrival time will vary. UPS shipping time varies between 1-5 business days depending on destination.

All packages we ship to our customers are insured. A tracking number for your package will be emailed to you upon shipment of your order. Please check your email for the tracking number.  When you receive your order, please check the package for damage such as melting or breakage. If there is damage notify us immediately. We will have it picked up, then ship out a new order. We do not refund money due to damage caused during shipping, you will receive a replacement order. UPS shipping time varies from 1-5 business days. If you wish to have Express shipping please call for shipping rates.  For all orders shipped Next day air, 2nd day air and 3 day select, there will be a $5.00 rush fee. When requesting 2 to 4 day shipping or overnight, we do not guarantee it's timely arrival as we have no control over the shipping companies and their policy. If there is a problem with the shipping of your order after it's left our possession, you will have to take that up with the shipping company. If you pay for Next Day Air, 2nd Day Air or 3 Day Select and the package doesn't arrive on time, you will need to make a claim with UPS to have your shipping costs refunded.

All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We sell sample sizes of products so you can test the products to see if they are suitable for your use.  We assume no liability for damage and/or injury resulting from the use of  products supplied by our company. Under no circumstance will we be liable for direct, indirect or consequential damages  resulting  from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test products, we cannot make any guarantee that these products will agree with everyone. Should you not have the same  opinion of a scent throw please keep in mind that we cannot test in each and every wax. Instructions or tips we offer are from our own personal experiences or from our testers. All of our products are used in our own candle line and have only been tested with our own products.  We cannot guarantee that these will work in your circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.